During checkout be sure to enter your correct email address and phone number so our driver can reach you if needed.
Please be advised, the delivery driver will require signature and ID upon delivery. Failure to comply with this policy will result in an automatic return. The driver will not be able to hand off your purchased items without an ID that matches the name of the order. If you have any questions or concerns about this policy please contact us via chat during business hours for an instant response OR via email. Emails related to delivery are considered urgent and high priority so don't worry .. we will respond to you quickly.
Returns are free. We have a 24hr return policy for delivered items. You have 24hrs after receiving your item to request a return. You can do this from your account. Once you've requested your return, you have 3 days to ship the items. Our mailing address 8704 S SEPULVEDA BLVD #1030 LOS ANGELES, CA 90045. We usually receive returns within 48hrs. Once approved, your refund should reflect your account within 3-5 business days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
MAILING ADDRESS
8704 S SEPULVEDA BLVD #1030 LOS ANGELES CA 90045
You can always contact us for any return question at info@hairbykb.shop OR info@instanthairdelivery.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Beauty Supply Products are non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.