HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you'll receive an email notification which will include your tracking number that you can use to track your order.
If you haven't received your shipping confirmation email within 48hrs of placing your order contact us at info@hairbykb.shop with your first & last name and your order number. If you do not have the order number we can still look up your order however having the order number will allow our team to respond to you much sooner.
If you have not received your order within 3 days of receiving your confirmation email please contact the shipping carrier and/or email for assistance.
PROCESSING
Once you receive your order confirmation email, you'll receive another notification when your order has shipped.
Orders placed before 2pm PCT Monday-Friday are processed and shipped the same day.
Orders placed after 2pm PCT Monday-Friday are processed and shipped the next business day.
Orders placed before 12pm PCT on Saturday's are processed and shipped the same day.
Orders placed after 12pm PCT on Saturday''s are processed and shipped the next business day.
Sundays and holidays are excluded.
SHIPPING TIMES
Domestic 1-3 day express shipping.
International 5-7 day express shipping.
CARRIER UPS and/or USPS
INTERNATIONAL SHIPPING
HBKB ships to the following countries:
-Canada
-United Kingdom
-Mexico
-Australia
Shipping charges will be calculated and displayed at checkout.